Richards Coaching and Consulting Ltd Privacy Policy
June 2023
Our contact details
Name: Richards Coaching and Consulting Limited
Address: Georgian House, 34 Thoroughfare, Halesworth IP19 8AP
E-mail:[email protected]
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Confidential client notes
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- In the course of 1:1 coaching work
- You’ve signed up to our email list
- You’ve purchased a product
We also receive personal information indirectly, from the following sources in the following scenarios:
- Other companies or entities for which we do associate work
We use the information that you have given us in order to administrate our services.
We may share basic information with the International Coaching Federation (ICF). Content of confidential clients notes is never shared.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting the email address above.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep confidential client notes for five years. We will then dispose your information by deleting your file. All other basic information held is reviewed annually and deleted if no longer required.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
